DM collectives

Privacy Policy

Privacy Policy for DM collectives

Effective Date: October 2026

Welcome to DM collectives. We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our brand, place orders through our Instagram page, or contact us via phone/WhatsApp.

1. Information We Collect

To process your orders and provide a seamless shopping experience for our artificial jewellery, we may collect the following information:

  • Personal Details: Your full name, Instagram username, phone number, and complete shipping address.
  • Payment Information: Payment confirmation screenshots, transaction IDs, or UPI reference numbers (Note: We do not collect or store your sensitive banking passwords or PINs).
  • Communication Data: Any messages, queries, or feedback you share with us via Instagram Direct Messages (DMs) or WhatsApp.

2. How We Use Your Information

We use the information collected solely for business purposes, which include:

  • Order Processing: To pack, confirm, and dispatch your jewellery orders.
  • Shipping & Delivery: To generate shipping labels and track your packages.
  • Customer Support: To send order updates, respond to your queries, and handle returns or replacements.
  • Service Improvement: To understand our customers’ preferences and improve our product offerings.

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers strictly to fulfill your orders:

  • Courier & Logistics Partners: We share your name, phone number, and address with delivery partners (e.g., India Post, DTDC, Delhivery, Porter) to ensure your package reaches you.
  • Legal Requirements: We may disclose your information if required by law or to protect the rights and safety of our business and customers.

4. Data Security

Since our business operates primarily through Instagram and WhatsApp, your data is stored securely on these platforms and our business devices. We take reasonable precautions to prevent unauthorized access, disclosure, or alteration of your personal details.

5. Third-Party Links & Platforms

Our primary platform is Instagram. Please note that your interactions on Instagram and WhatsApp are also governed by the respective privacy policies of Meta Platforms, Inc. We encourage you to review their policies regarding data collection.

6. Your Rights

You have the right to:

  • Request corrections to your shipping address or contact details before an order is dispatched.
  • Ask us to delete your personal chat history or contact details from our records after your order is completed, subject to standard business record-keeping needs.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as our business grows or to reflect changes in legal requirements. Any updates will be applicable to future interactions and orders.

8. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please reach out to us at:

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