DM collectives

Refund and Return Policy

Refund and Return Policy – DM collectives

At DM collectives, we thoroughly inspect and securely pack every piece of jewellery before dispatch. Due to the delicate nature of artificial and imitation jewellery, we have a strict return and refund policy to ensure fairness and quality for all customers.

1. Eligibility for Returns & Replacements
We accept returns or offer replacements only under the following circumstances:

  • You received a product that was damaged during transit.
  • You received the wrong product (different from what you ordered).
We do not accept returns or exchanges for:

  • Change of mind or not liking the product after delivery.
  • Minor color variations (colors may appear slightly different due to lighting, screen settings, or photography).
  • Issues arising from improper handling or failure to follow our jewellery care instructions.
2. The Mandatory Unboxing Video
To protect both our customers and our business, a clear, uncut, and unedited unboxing video is strictly mandatory to claim any damage, defect, or missing item.

  • The video must start with the sealed package showing the shipping label and tracking details clearly.
  • The video must capture the opening of the package and clearly show the damage or defect in the same continuous shot.
  • Claims without a valid, uncut unboxing video will not be entertained under any circumstances.
3. How to Report an Issue
If your product is damaged or incorrect, you must report it within 24 to 48 hours of delivery.

  • Send the unboxing video and clear pictures of the damaged/incorrect item to our WhatsApp number: 8885595969.
  • Include your order details and name in the message.
  • Our team will review the media and confirm if your claim is approved.
4. The Return Process
If your return request is approved:

  • We will attempt to arrange a reverse pickup from your address.
  • If reverse pickup is not available in your pin code, you will need to ship the product back to us via a reliable courier. (We will reimburse reasonable return shipping costs upon receipt of the receipt).
  • The item must be returned unused, unworn, and in its original packaging (including all tags, boxes, and pouches).
5. Replacements and Refunds

  • Replacements: Our priority is to provide a replacement for the damaged or incorrect item. Once the returned item is received and inspected, we will dispatch the replacement piece.
  • Refunds: A refund will only be initiated if the identical replacement item is out of stock.
  • Approved refunds will be processed back to your original mode of payment (UPI or Bank Transfer) within 5 to 7 business days after the returned product reaches us and passes inspection.
Contact Us
For any issues or to initiate a return request, please contact us promptly:

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